Frequently Asked Questions for Fuel Delivery & Service in Central CT

Yes. Simply fill out our online propane ordering form here to place your will-call order.

Yes. You can pay your fuel delivery and service bills by logging into your online account here.

If you are not yet a customer, simply fill out our online form to register as a new customer today.

• OIL: We ask that you contact the office when your oil tank is between ½ and ¼.
• PROPANE: We ask that you contact the office when your propane tank is between 40-35%.

Delivery requests take 3-5 business days to process.

If you haven’t ordered propane from us before, make sure you are located in our service area, then complete a New Customer form.

Customers who burn > 500 gallons of fuel a season are eligible for price protection. Please contact our office or log into the online portal to review your options. (Contract making is not yet available through the app, online portal only).

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Please keep your driveway and any access paths to your propane tank or clear of ice and snow so that our delivery team can complete your fuel delivery safely. Also, please be sure to unlock any gates or entrances the delivery driver will need to access your tank.

The Service Plans are a benefit for automatic delivery customers with equipment in good condition. Preexisting conditions are not covered by the service plan. Refusing delivery or cancelling automatic delivery would void the service plan.

Requests to change delivery status must be submitted in writing for our records. You can mail in a notice or email us if you would like to make any changes to your delivery status. Please allow 1-3 business days for us to process any changes to your delivery status. Cancelling automatic delivery voids price protection, 24/7 on call emergency service, service plans, loyalty points.

We are proud to be a reliable propane delivery and service provider that Central Connecticut residents can rely on. Our expert technicians and drivers provide heating oil and propane delivery, tank installations, HVAC installs and maintenance services, 24/7 emergency service, payment plans, automatic fuel delivery, and more.

Here are a few of the other services we gladly offer our Central CT customers:

• Duct Cleaning
• No Charge Quotes
• Propane Installations
• Oil Tank Installations
• Generator Installations
• Heat Pump Installations

To check your heating oil or propane tank gauge, follow the steps below:

• OIL: Most oil tanks have a tank gauge on the top of the tank. If you suspect your tank gauge may be broken, please contact the office to schedule replacement. Underground oil tanks require you to stick the tank to check the oil level.
• PROPANE: Most propane tanks have a cap on the top of the tank that you can lift up to reveal a gauge. The gauge reads off of percentages. Propane tanks are only ever filled to 80% capacity.

There are two types of central heating systems: forced hot water (also known as a boiler) and forced hot air (also known as a furnace). The easiest way to tell which type you have is by the kind of heaters you have in your home. If you have vents, your home is heated by forced hot air or a furnace. If you have baseboard heat or radiators, your home is heated by forced hot water or a boiler.